Your Data. Handled Responsibly.

Hadinova ("we", "us", "our") operates ConvertIQ, an AI-powered lead conversion platform that automates customer engagement via WhatsApp and Instagram Direct Messages on behalf of businesses ("Clients").

This Privacy Policy explains how we collect, use, store, and protect personal data when our platform processes messages on behalf of our Clients.

When a user sends a message to a business using ConvertIQ, we may collect:

• Instagram User ID (PSID)
• WhatsApp phone number
• Message content
• Voice notes
• Images
• Conversation history
• Timestamps
• Delivery status

We do NOT collect:

• Passwords
• Payment information
• Data beyond what is necessary to operate the service

Data collected is used solely to:

• Deliver AI-generated responses on behalf of our Clients
• Qualify leads
• Route conversations to human agents
• Improve response quality

We do NOT:

• Sell personal data
• Use data for advertising
• Share data across different Client accounts

Our platform integrates with:

• WhatsApp Business API
• Instagram Graph API

When users send messages:

• Messages are processed in real time
• Conversation history is stored securely
• Data is retained for 90 days by default
• Clients may request earlier deletion

• Hosted on Hetzner Cloud (Germany)
• TLS 1.2+ encryption
• Restricted personnel access
• Industry-standard security practices

Clients may request deletion at any time by contacting [email protected].

We rely on the following trusted providers to operate the service:

You have the right to:

• Request access
• Request deletion
• Opt out by replying STOP

Contact: [email protected]

We may update this policy periodically.

Changes will be published at https://hadinova.com/privacy.